Kaido FAQ — All Your Questions Answered Here

All you need to open an account on Kaido is an active mobile number or email address and a strong password. You must be 18 or older at the time of registration. You may be asked to upload a photo of your National ID or passport later for identity verification.

No. Under Kaido's policy, each person may only hold one account. Any attempt to open multiple accounts using the same device, mobile number, or ID document may result in all accounts being suspended and any remaining balance being forfeited.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email. An OTP will be sent — use it to set a new password. The entire process takes under 3 minutes. Go to Login Page।

KYC verification must be completed before you can make a withdrawal. This ensures the security of your account and helps prevent fraud. Simply upload clear photos of both sides of your National ID or passport to complete verification. Approval typically takes within 24 hours.

If your account has been suspended, contact our support team. Once the reason is identified, the issue will be resolved promptly. In most cases, suspensions are due to incomplete KYC verification or suspicious activity.

Kaido currently supports the following deposit methods:

• Mobile Banking (Personal & Agent)
• Nagad
• Rocket (DBBL)
• Bank Transfer (Selected Banks)
• Cryptocurrency (USDT, BTC)

All methods are instant and completely secure.

The minimum deposit and minimum withdrawal on Kaido are both BDT 500. The maximum daily withdrawal limit varies based on your VIP level. Higher VIP tiers enjoy higher withdrawal limits.

Withdrawals to Mobile Banking, Nagad, and Rocket are typically processed within 15 minutes to 1 hour of your request. Bank transfers may take 1–3 business days. Having your KYC verification completed speeds up the process.

Wait 15 minutes first. If it still hasn't arrived, contact live chat support with a screenshot of the transaction and your transaction ID. Most issues are resolved within 30 minutes.

Kaido generally does not charge any fees for withdrawals. However, mobile banking providers (Mobile Banking, Nagad, Rocket) may apply their own transaction fees, which are outside Kaido's control.

New members on Kaido receive a 100% welcome bonus plus 50 free spins, applicable on your first deposit. A wagering requirement applies before the bonus can be withdrawn — see the full terms and conditions page for details.

No, bonus funds cannot be withdrawn directly. You need to meet the specified wagering requirement by playing games with the bonus, after which it converts to real money that can be withdrawn. Wagering requirements are typically 20–30 times the bonus amount.

The daily login bonus is credited to your account after 12:00 PM each day. Cashback bonuses are generally calculated on the previous week's losses and credited before midnight every Monday.

When someone registers on Kaido using your referral link and makes their first deposit, you'll receive a bonus. The more referrals you make, the higher your bonus. Full details are available in the Promotions section of your account.

Kaido offers a wide game library including:

• Slots — 500+ Slots with Endless Variety
• Fish Game — Popular Fish Hunting Games
• Live Betting — cricket, football, tennis & 30+ sports
• Live Casino — Baccarat, Roulette, Blackjack
• Crash Games & Instant Games

All games on Kaido use internationally recognized RNG (Random Number Generator) technology, independently audited by third-party organizations on a regular basis. The RTP (Return to Player) rate for each game is published transparently.

Kaido's Betting Sports Betting covers 30+ sports including cricket (IPL, BPL, World Cup), football (English Premier League, La Liga, Champions League), tennis, badminton, volleyball, and basketball. Live matches feature real-time odds.

If you get disconnected, Kaido's system automatically saves your game state. When you reconnect, you can continue right where you left off. If the game had already concluded, the result will be settled and your account updated accordingly.

Log in to your account and go to Settings > Security. Enable the "Two-Factor Authentication" option there. You can choose between Google Authenticator or SMS OTP. With 2FA active, an additional code will be required each time you log in, making your account significantly more secure.

Change your password immediately and contact live chat support. Our security team will terminate all active sessions on your account and launch an investigation. Any unauthorized transactions will also be reviewed.

Yes. Kaido operates under an international gaming license. Our platform follows responsible gaming guidelines. For more details, Responsible Gaming View the page.

Download the Kaido app directly from our App Page from our site. Android users can install the APK file directly. iOS users can add the app to their home screen as a PWA (Progressive Web App).

To install an APK on Android, go to your phone's Settings > Security and enable "Install from unknown sources." Then download and install the APK file. You can turn this option off again after installation.

Yes, you can log in to both the app and website using the same account. Your balance, bonuses, and game history stay fully synced. Logging in on multiple devices at the same time is not a problem.

Some features may not work properly on older versions. It's a good idea to update the app on time to access new games and the latest security improvements. Our App Page where you can always find the latest version.